Need help? Our support team is ready to assist you with any questions or issues you may have.
How do I track my order?
You can track your order status from your dashboard under 'My Orders'. Real-time updates are provided from processing to delivery.
How do I contact customer support?
You can reach us via the contact form, email, or the live chat button to talk directly with our support team.
What payment methods are accepted?
We accept bank transfers, debit cards, Paystack, and Buy Now, Pay Later through Klump.
How do I reset my phone-based login?
If you changed your number or lost access, contact support to help recover your account securely.
Can I cancel or change my order?
If your order hasn't been accepted by the seller, you can cancel from your dashboard. After that, contact support for help.
How long does delivery take?
Delivery usually takes 1–2 days within the same city and 2–5 days for interstate orders.
Is my data safe with MartFlex?
Absolutely. We follow strict NDPR-compliant data protection policies and never share your data without consent.
How do I become a seller on MartFlex?
Go to 'Register as Seller', fill in your business details, and verify with your phone number to start listing your products.
How does Buy Now, Pay Later work?
We’ve partnered with Klump to let you split payments on select products. Just choose Klump at checkout and follow the steps.
What if I receive the wrong or damaged item?
Report the issue from your dashboard within 48 hours of delivery. We’ll work with the seller to resolve it quickly..
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